Privacy Policy

Last updated: 10 June 2026

1. WHO WE ARE

Fix My Drainage (“we”, “us”, “our”) provides drainage and plumbing services to homes and businesses across Camden, London and surrounding areas. We operate the website https://fixmydrainage.co.uk (the “Website”).

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details: Fix My Drainage [Registered company name and company number, if applicable] Camden, London NW8 0SR, United Kingdom Email: info@fixmydrainage.co.uk Phone: 020 3488 5529

2. PERSONAL DATA WE COLLECT

We collect and process the following personal data:

Information you provide to us directly:

• Identity and contact data: your first name, last name, email address, and phone number, which you provide when you complete our contact form, request a callback, call us, or email us.
• Enquiry details: the service you are interested in, the content of your message, and details about your drainage or plumbing issue, including your property address where relevant to providing a quote or carrying out work.
• Booking and service data: appointment details, records of work carried out at your property, quotes, invoices, and payment records.
• Communications data: records of your correspondence with us by phone, email, contact form, or social media.

Information we collect automatically:

• Technical data: your IP address, browser type and version, device type, operating system, and how you arrived at our Website.
• Usage data: pages you visit on our Website, time spent on pages, and links clicked. This is collected through cookies and similar technologies (see Section 7).

Information from other sources:

• Publicly available reviews you leave about our services on third-party platforms.
• Information from advertising and analytics providers, such as Google, about how you interacted with our advertisements.

We do not knowingly collect special category data (such as health or biometric data) and we do not knowingly collect data from children under 16. Our services are directed at adults responsible for residential or commercial properties.

3. HOW WE USE YOUR PERSONAL DATA AND OUR LAWFUL BASES

We only use your personal data where the law allows us to. The purposes and lawful bases are:

• To respond to your enquiry, callback request, or quote request — lawful basis: taking steps at your request before entering into a contract (Article 6(1)(b) UK GDPR).
• To provide drainage and plumbing services you have booked, including scheduling, carrying out work, and invoicing — lawful basis: performance of a contract (Article 6(1)(b)).
• To keep records of work carried out, payments, and correspondence — lawful basis: legitimate interests (running and protecting our business) and legal obligation (tax and accounting requirements).
• To respond to complaints, warranty claims, or legal claims — lawful basis: legitimate interests and legal obligation.
• To improve our Website, services, and customer experience — lawful basis: legitimate interests.
• To measure the effectiveness of our advertising and understand how visitors use our Website — lawful basis: consent (for non-essential cookies and tracking technologies).
• To send you service-related communications, such as appointment confirmations — lawful basis: performance of a contract.
• To send marketing communications, where permitted — lawful basis: consent, or the soft opt-in for existing customers under the Privacy and Electronic Communications Regulations (PECR). You can opt out at any time.

Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms and concluded our processing does not unfairly affect you. You can ask us for details of this assessment.

4. WHO WE SHARE YOUR PERSONAL DATA WITH

We do not sell your personal data. We may share your personal data with:

• Our engineers and team members who need it to carry out your work.
• Service providers who support our business, including our website hosting provider, form and email service providers, accounting software providers, and payment processors. These providers act on our instructions and are bound by data processing agreements.
• Analytics and advertising providers, such as Google (Google Analytics and Google Ads), where you have consented to the relevant cookies.
• Professional advisers, including accountants, insurers, and legal advisers, where necessary.
• Authorities and regulators, such as HMRC, courts, or law enforcement, where we are legally required to do so.
• Insurers, where a CCTV drain survey report or work record is needed to support your insurance claim and you have asked us to provide it.

5. INTERNATIONAL TRANSFERS

Some of our service providers (for example, Google) may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

6. HOW LONG WE KEEP YOUR DATA

We keep your personal data only as long as necessary for the purposes it was collected:

• Enquiries that do not result in a booking: up to 12 months from your last contact with us.
• Customer records, including work records, quotes, and correspondence: up to 6 years after the work is completed, to comply with legal, tax, and warranty obligations and to defend legal claims.
• Invoices and financial records: 6 years from the end of the relevant financial year, as required by UK tax law.
• Website analytics data: in line with the retention settings of our analytics provider, typically up to 26 months.

When data is no longer needed, we securely delete or anonymise it.

7. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies:

• Essential cookies: required for the Website to function, such as security and form submission. These do not require consent.
• Analytics cookies: help us understand how visitors use the Website (for example, Google Analytics). These are only set with your consent.
• Advertising cookies: used to measure the performance of our advertising campaigns and show relevant ads (for example, Google Ads conversion tracking). These are only set with your consent.

You can manage or withdraw your cookie consent at any time through our cookie settings or your browser settings. Blocking some cookies may affect how the Website works.

8. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: ask us to delete your data in certain circumstances.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Data portability: receive your data in a structured, commonly used, machine-readable format.
• Objection: object to processing based on legitimate interests, and object at any time to direct marketing.
• Withdraw consent: where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at info@fixmydrainage.co.uk or call 020 3488 5529. We will respond within one month. We will not charge a fee unless your request is manifestly unfounded or excessive.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: https://ico.org.uk Helpline: 0303 123 1113 We would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.

9. DATA SECURITY

We use appropriate technical and organisational measures to protect your personal data, including secure hosting, encrypted connections (HTTPS), access controls, and limiting access to those who need it. While no system is completely secure, we take reasonable steps to prevent unauthorised access, loss, or misuse of your data. If a data breach occurs that is likely to result in a risk to your rights, we will notify the ICO and, where required, affected individuals.

10. THIRD-PARTY LINKS

Our Website contains links to third-party websites and social media platforms, including Facebook, Instagram, YouTube, and Google review pages. Clicking those links may allow third parties to collect data about you. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The latest version will always be available on this page with the “Last updated” date shown above. Significant changes will be highlighted on the Website where appropriate.

12. CONTACT US

For any questions about this privacy policy or how we handle your personal data:

Email: info@fixmydrainage.co.uk Phone: 020 3488 5529 Address: Fix My Drainage, Camden, London NW8 0SR, United Kingdom