Last updated: 16 August 2026

WHO WE ARE

Fix My Drainage provides domestic sink blockage services across London. Customers can request appointments and contact Fix My Drainage through the website, telephone, SMS, WhatsApp and email.

Fix My Drainage is responsible for the personal data collected and processed in connection with these services under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:
Fix My Drainage
London, United Kingdom
Email: info@fixmydrainage.co.uk
Phone: 020 3095 9278

PERSONAL DATA WE COLLECT

Fix My Drainage may collect and process the following information:

Contact and booking information: First name, postcode, preferred appointment date, type of sink blockage, details about the issue, preferred contact method, and the phone number, WhatsApp number or email address provided.

Enquiry information: Information provided through booking or contact forms, telephone calls, SMS, WhatsApp or email.

Service information: Appointment details, records of work carried out, payments, invoices and warranty-related correspondence.

Communications: Records of correspondence with Fix My Drainage, including telephone, SMS, WhatsApp, email and website enquiries.

Website information: Technical information such as IP address, browser, device type, operating system and information about how visitors reached or interacted with the website.

Information about website usage may also be collected through cookies and similar technologies. Where required, non-essential analytics and advertising technologies are only used with consent.

Fix My Drainage does not knowingly collect special category personal data, such as health or biometric information.

HOW PERSONAL DATA IS USED

Personal information may be used to:

• Respond to enquiries and appointment requests.
• Determine whether an issue falls within the services offered by Fix My Drainage.
• Arrange and confirm appointments.
• Contact customers by telephone, SMS, WhatsApp or email regarding an enquiry or appointment.
• Provide sink blockage services.
• Process payments and maintain invoices and business records.
• Handle warranty enquiries, complaints or disputes.
• Operate and improve the website and services.
• Measure advertising performance where the relevant consent has been provided.
• Meet legal, tax and accounting obligations.

Where information is required to respond to an appointment or service request, processing may be necessary to take steps at the customer’s request before entering into a contract or to perform a contract.

Personal information may also be processed where necessary for legitimate business interests or to comply with legal obligations.

Where consent is legally required, such as for certain non-essential cookies or marketing communications, consent will be requested.

SERVICE COMMUNICATIONS

Customers who contact Fix My Drainage or request an appointment may be contacted using the details provided.

For example, after calling Fix My Drainage, a customer may receive an automated SMS containing a link to the appointment request form. Customers may also be contacted by telephone, SMS, WhatsApp or email regarding an enquiry, blockage or appointment.

These service-related communications are separate from marketing communications.

WHO PERSONAL DATA MAY BE SHARED WITH

Fix My Drainage does not sell personal data.

Where necessary, information may be shared with:

• Engineers or team members who require the information to provide the requested service.
• Website hosting, form, email, telecommunications and messaging providers.
• Payment processors and accounting providers where applicable.
• Analytics and advertising providers, such as Google, where the relevant consent has been provided.
• Professional advisers such as accountants, insurers or legal advisers where necessary.
• HMRC, courts, regulators, law enforcement or other authorities where disclosure is legally required.

Service providers processing personal information on behalf of Fix My Drainage are expected to handle that information appropriately and in accordance with applicable data-protection requirements.

INTERNATIONAL TRANSFERS

Some technology providers used by Fix My Drainage may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data-protection law.

HOW LONG PERSONAL DATA IS KEPT

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal and business obligations.

As a general guide:

• Enquiries that do not result in work may be retained for up to 12 months after the last contact.
• Customer and service records may be retained for up to 6 years where necessary for accounting, legal, warranty or dispute purposes.
• Financial and accounting records are retained for the periods required by applicable tax and accounting laws.
• Analytics information is retained according to the settings of the relevant analytics provider.

Information that is no longer required will be deleted or anonymised where appropriate.

COOKIES AND TRACKING TECHNOLOGIES

The Fix My Drainage website may use cookies and similar technologies.

Essential cookies are necessary for functions such as website security and form submissions.

Analytics cookies may be used to understand how visitors use the website.

Advertising cookies may be used to measure the effectiveness of advertising campaigns, including Google Ads.

Where required by law, analytics and advertising cookies will only be used after consent has been provided.

Cookie choices can be managed or withdrawn through the website’s cookie settings or through browser settings.

DATA PROTECTION RIGHTS

Depending on the circumstances, UK data-protection law may provide the right to:

• Request access to personal information held by Fix My Drainage.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain uses of personal information.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise these rights:

Email: info@fixmydrainage.co.uk
Phone: 020 3095 9278

Valid requests will normally be responded to within one month.

Customers also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office

ICO helpline: 0303 123 1113

DATA SECURITY

Fix My Drainage takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Measures may include secure website connections (HTTPS), access controls and limiting access to personal information to those who require it for legitimate business purposes.

No internet or electronic storage system can guarantee complete security.

THIRD-PARTY LINKS

The Fix My Drainage website may contain links to third-party websites and services, including social media and review platforms.

Third parties operate under their own privacy policies. Fix My Drainage is not responsible for the privacy practices of third-party websites or services.

CHANGES TO THIS PRIVACY POLICY

This privacy policy may be updated from time to time to reflect changes to services, technology or legal requirements.

The latest version will be published on this page with the updated date shown above.

CONTACT

For questions about this privacy policy or the handling of personal information:

Fix My Drainage
London, United Kingdom
Email: info@fixmydrainage.co.uk
Phone: 020 3095 9278